ORDERING
All orders are packaged and shipped from our studio located in New York, NY. Orders will be processed in the order in which they are received, and in stock items ship within 2-3 business days from purchase. For made to order items, please reference the product page for lead times.
Please note, orders exceeding $1,000 USD in value as well as orders shipped via DHL shipping services will require signature upon delivery.
In-Store pickup is available for customers located in the NYC area. To view store hours and location, click here.
INSURANCE
To ensure the safe delivery of your order, we have partnered with Route Shipping Insurance to offer protection against loss, damage, or theft. This service has been pre-selected at checkout for all orders placed on LauraLombardi.com for an added fee of 3.5% of the cart total.
If you opt out of Route protection, we cannot offer reimbursements or replacements for orders that are lost, damaged, or stolen during transit.
Click here to file an insurance claim with Route.
SHIPPING LOCATIONS
We offer shipping across the US as well as to most global destinations. Due to the rapidly evolving global climate, we are temporarily unable to ship to the following locations:
• CIS Countries including Azerbaijan, Armenia, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Turkmenistan, Uzbekistan and Ukraine.
We warmly invite our customers located in these regions to shop the collection with one of our stockists.
DOMESTIC SHIPPING
We offer the following carrier services for domestic shipping:
• USPS Ground: Delivery in 5-7 business days
• USPS Priority Mail: Delivery in 2-3 business days
For shipping upgrades, please contact shop@lauralombardi.com prior to purchase and wait for confirmation of a revised invoice.
*Delivery times are estimates. For questions regarding delays in transit, please contact the carrier.
INTERNATIONAL SHIPPING
We are pleased to offer both USPS First Class International Mail and DHL Worldwide Express for service overseas. The estimated delivery time for USPS International mail is 7-21 business days, while DHL Express offers delivery in 3-7 business days.
Though USPS estimates 7-21 business days for international delivery, we can not guarantee how long it will actually take for your item to arrive due to customs. Customs can be unpredictable and may take as long as eight weeks to process a package. For delays this long in shipping, please contact your local customs office. We are unable to contact customs authorities on customers’ behalf.
For timely delivery of your order, we reccommend selecting DHL as your preferred shipping method.
DUTIES & TAXES
Import duties and taxes are not included in the purchase price or shipping rate. These fees will be collected prior to, or at the time of delivery Customers are responsible for any customs and duties fees that may be incurred.
UK orders with a total value under £135.00 will have estimated VAT included in the order total at checkout. This fee is an estimate, and additional taxes may be owed at the time of delivery. UK orders exceeding £135.00 in value will owe taxes and duties at the time of delivery.
Should you refuse to pay customs upon delivery of your package, your order will be returned to our studio and you will be issued a store credit in the amount of your order, less shipping redeemable on LauraLombardi.com.
FINE
We are pleased to offer the following domestic shipping services for our Fine Collection:
• UPS Ground: Delivery in 3-5 business days
• UPS 2-Day Air: Delivery in 2 business days
We offer DHL Express as our shipping provider for all international Fine orders. Shipping rates and times may vary dependent on the shipping location.
